Every Feature Your Courier Business Needs

Engage Courier covers the full delivery lifecycle — from waybill creation to COD reconciliation — in one platform built for Philippine logistics operations.

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Waybill Management

Create, track, and update every delivery record — one at a time or hundreds via bulk upload.

E-Waybill Creation

Customers and staff can encode waybills with sender/recipient details, delivery area, COD amount, packaging type, and special instructions.

Bulk CSV / Excel Upload

Import hundreds of waybills at once from a spreadsheet. Ideal for high-volume sellers with daily batch orders.

Status Lifecycle Tracking

Every waybill moves through a clear pipeline: Processing → Pending → Dispatched → Delivered (or RTS). Full history logged per waybill.

Waybill Printing

Print individual or batch waybills directly from the platform. No third-party tools needed.

Rider & Dispatch Management

Manage your fleet, assign deliveries by area, and dispatch with automatic SMS notifications.

Rider Profiles & Area Assignment

Maintain complete rider records — contact info, assigned delivery area, and team leader designation — all in one place.

SMS Dispatch Notifications

When a waybill is dispatched, the assigned rider immediately receives an SMS alert — no separate messaging needed.

Bulk Dispatch Actions

Update multiple waybills to Dispatched, Delivered, or RTS in a single action — saving your operations team hours of manual updates.

Person Received & Delivery Notes

Log who received the package and any notes at delivery — giving you a complete proof-of-delivery record per waybill.

Scheduled Pickup Management

Customers can schedule pickups with preferred date and time. Assign a rider and track the pickup status from the back office.

COD & Cash Management

End-to-end cash-on-delivery tracking — from collection to deposit confirmation.

COD Pipeline

Track every COD entry through three clear stages: Processing → For Deposit → Deposited. No cash goes unaccounted.

Per-Waybill COD Records

Each waybill with a COD amount has its own record — showing the collected amount, date received, and deposit date.

Bulk COD Status Updates

Move multiple COD entries to "For Deposit" or "Deposited" in one action — dramatically reducing end-of-day reconciliation time.

COD Reports & Export

Generate and download COD reports by date range in CSV or Excel — ready for accounting and client remittance.

Admin, Reports & Analytics

Full operational visibility — from daily delivery counts to monthly revenue trends.

Operations Dashboard

See total waybills, pickups, riders, and users at a glance — with status breakdowns and month-over-month change indicators.

Revenue Analytics

Track sales per day, week, month, or custom date range — with searchable charts built into the back office.

Delivery Heatmap

Visualize delivery density by area on a Google Maps heatmap — useful for planning rider coverage and area expansion.

User Roles & Permissions

Control access with defined roles — Super Admin, Admin, COD User, Customer Service, and Subscriber — each with scoped access to the right modules.

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